Returns and Refund Policy

Last updated: August 1, 2024

Thank you for shopping at Natalie’s Secret Club. We are committed to ensuring your satisfaction with our digital magazine subscription and any associated services. Please read our returns and refund policy carefully.

Digital Subscription Returns As our primary offering is a digital magazine subscription, we do not generally provide refunds once access has been granted. We encourage you to explore the content available and make the most of your subscription benefits. However, we understand that there may be exceptional circumstances.

Eligibility for Refunds Refunds for digital subscriptions will only be considered under the following conditions:

• Technical issues preventing access to the magazine that cannot be resolved.

• Unauthorized or fraudulent transactions verified by our team.

If you meet the criteria above, please contact us at info@nataliessecretclub.com or submit a request through our contact form at https://nataliessecretclub.com/#contact within 14 days of your initial subscription payment. We will review your request and respond within 5-7 business days.

How to Request a Refund To request a refund, please provide:

• Your full name and account details.

• The email used for your subscription.

• A description of the issue.

Cancellation of Subscription You may cancel your subscription at any time by emailing us at info@nataliessecretclub.com or filling out the contact form on our website here. Please note that cancellation will be effective from the next billing cycle, and no refunds will be issued for the current period.

Changes to Our Policy We reserve the right to update or modify this returns and refund policy at any time. Any changes will be posted on this page, and the date of the update will be reflected at the top.

For further questions or assistance, contact us at info@nataliessecretclub.com.

Thank you for being a valued member of Natalie’s Secret Club.